Is increasing speed to competency in a contact centre environment about measurement or action? Maybe it is about a bit of both. By taking advant...
News Blog
The KPS knowledge management news blogs offer guidance, tips and perspectives
Accessing Public Service Websites ‘Your Search Yielded no results’
If accessing public services is the 4th main reason for going on-line then why do council search facilities vary and what happens when they fail the c...
What do Citizens Want from their Public Services Outside of office hours?
With a 24/7 open all hours style that the internet has generated and that people now expect. What can local councils offer their Citizens by way ...
Increase Productivity Within Your Organisation
Creating time is obviously impossible but something that we would all love to do, especially when you are up against that deadline! There are way...
Serco Knowledge Management Software
Serco Knowledge Management Software Serco’s partnership with KPS allows them to deliver Knowledge Management Software into their public and private ...
Talisma Knowledge Management Software
Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions in over 26 countries, has announced its decision to partner with Kn...
Contact 121 Australia
Contact 1-2-1 is a flexible and affordable provider of full-service, multi-media contact and business process outsourcing (BPO) services which include...
Case Study – How to Provide 24/7 IT Support AND Reduce Cost
Devon and Cornwall Police Constabulary have been able to Launch 24/7 help desk support across their IT Service Management Help desk by deploying a kno...
Marval ITSM Knowledge Management Software
Marval Knowledge Management Software for enhancing IT service management delivery Marval, established in the late 1980’s is acknowledged by leading ...