Functionally, a knowledge management system will collect, store, and retrieve knowledge, find sources of knowledge, monitor knowledge use and needs. It helps automate the knowledge management process and creates efficiencies by providing key players with more time to spend learning from and applying data insights, information, and knowledge.
Knowledge management as a discipline seeks to accomplish effective use of a company’s knowledge assets, to increase productivity, improve staff morale and transform service delivery.
A successful Knowledge Management System implementation will provide the following benefits:
- Promote collaboration within and between teams
- Quickly share tacit knowledge previously hidden from colleagues
- Increase employee productivity
- Quickly and easy find the content to help solve problems
- Make use of existing content as the KMS will do the hard work to find the nuggets of valuable information