Join us
We’ll be offering a customer-focused operation that changes the way people perceive and experience rail travel. Fancy joining us on our exciting venture?
Our People
We want to be different from the other train operators; we want to be the most loved railway operation in the UK, where our customers, people, partners, and communities come together. We are on a mission to create and bring together a workforce that reflects our society and the communities we serve and become the employer and train operator of choice.
Whether being onboard the train, maintaining our trains in our HQ, or checking that our customers are safe and comfortable while traveling, we are all one team. Achieving our ambition requires some seriously awesome people who are as enthused as we are as part of the team. If this is you, would you like to join us?
Our commitments to inclusion and diversity
A culture of diversity and inclusion brings value to our customers, employees, suppliers, partners, and, most of all, to our company. Creating a diverse and inclusive environment creates and enforces a sense of wellbeing and belonging, enabling our people to thrive and grow. Therefore, we are seeking a committed team that’s buzzing to deliver our inclusion strategy. It has everyone in mind, ensuring people can do what we do best, be themselves, and thrive within our business. As part of our commitment, we are working with external partners who provide us with support, input, and advice throughout our journey.
Meet the Team
Linsey Telford, Head of On Board Customer Services
I have a passion for bringing people together. I believe excellent customer experience is created by people with the right behaviours delivering a service they feel proud to be part of. We have the customer at the heart of what we do and are focused on ensuring our customers have the best possible experience with us. I believe that a high-performance culture empowers employees to excel beyond their roles, guided by shared values and beliefs. This culture promotes accountability and ownership and strives for continuous improvement and achievement, ensuring both professional success for individuals and business growth. If you care about customer service, want to make a difference, and to go the extra mile to deliver those moments of delight we all appreciate, then this is the company for you!
Meet the Team
Liz Lumber – Head of Operations
I love the feeling of being part of the WSMR family, where everyone’s voices are heard and considered. We genuinely care for each other and have pulled together to get the project from conception to a reality. WSMR feels like the ignition needed to light up the industry by putting a first class service back on the rail map. Having spent 24 years in railway operations within large TOCs, holding positions as Train Driver, Operational Standards Manager and Head of Operations it’s now time to drive the change.
The WSMR organisation is fresh, vibrant and values individuality, celebrating differences providing a new approach to train operations given its open access business model. We are an inclusive railway family, where everyone is empowered to have their voices heard.
This is such an exciting time, a once-in-a-lifetime opportunity to be part of something new and you can be part of the team. We are looking to attract expressions of interest from experienced train drivers to be part of our talent pool for 2025. We aim to be the best in class, providing outstanding safety and customer service. We are looking for individuals who can look beyond their daily tasks and assist others in the team to deliver a package of excellence. If you believe this is your ethos, then we want to meet you! This is your chance to join our small, but perfectly formed team, headed by professional operators with a passion for excellence.
Meet the Team
Gaynor Stewart - Head of Customer Service Delivery, UK&I, Services
WSMR is such an exciting opportunity for Alstom as a business and for many of the teams who work within it, the chance to design and build an operation from beginning to end starting with a blank piece of paper is not something that comes along every day. The Open Access service enables us to build something unique and bespoke that will reflect the route, fleet and customers who will choose to travel with us. We aspire to showcase some of the local food and drink providers along the route and deliver a more personal onboard service that has the customer at the heart of everything we do. We want to build collaborative partnerships along the route which helps everyone to win together.
If you are someone who likes to be part of the design, build and success of a business and you don’t want to deliver “just the norm every day” then WSMR is going to be for you. We want to deliver those brilliant basics every day but then look for opportunities where we can surprise and delight and make people feel like individuals. Safety will always be our number one priority…..but that doesn’t mean it has to be boring! Having fun at work and celebrating life events and calendar dates will be part of our strategy.
We are looking for Train Managers & caterers who enjoy working as a team to deliver the best they can for the customer whilst supporting each other to be the best that can be. Someone who is motivated, enthusiastic, likes to innovate , and has a passion for what we will deliver and create together is actively encouraged to apply!
Work with WSMR
View our current available vacancies today
We strive to regularly recruit our ever growing team and are always on the lookout for suitable candidates. Head over to our current vacancies page to view our current openings.
Frequently Asked Questions
What type of roles are you recruiting for?
The majority of roles we are recruiting for are connected with the operational running of the service. For example, Drivers, Train Managers and Caterers.
Is previous experience required?
We are looking for a mixture of experience. If you do not have rail experience we would still like to hear from you as it is equally as important to have the right attitude. We're looking for people who are passionate about our route, creating great customer experience and having a can do attitude.
How can I be first to hear about roles available?
Register your details here and we will be in touch as soon as we are ready to advertise and recruit.
What will the recruitment process look like?
This will depend on the role you apply for; each role will be slightly different depending on the core competencies, safety-critical nature and skills sets required.
What benefits can I expect to receive?
The finer details are still being worked through and we will add these to our website soon.
When will you be recruiting for the roles?
Dates are still to be confirmed but we would anticipate to begin with the recruitment of drivers.
When will WSMR go live?
We would expect to operate in the May – December 2025 but this is dependent on when we get our approval from the ORR.
Will I receive training for my role?
Full training will be provided to provide you with all the basic knowledge, skills and experience you need to deliver an amazing customer experience.
Will I be required to attend a medical?
A medical will be required for all Safety critical roles i.e. Train Manager/Driver which will include Drugs and Alcohol testing.
Register your interest
Want to hear about updates and further details directly? Register your interest to hear about updates from WSMR.